:: Esqube Communication Solutions

Home

Products

Click to Call

Even with the proliferation of web-based services, most website visitors prefer talking directly to an agent/advertiser. This real-time, one-on-one interaction provides clarity, ease of communication and saves time for both parties.

"Click-to-Call" is a web-based callback solution from Esqube that connects a visitor to a website's business agent/executive using regular PSTN lines.

"Click-to-Call" is the ideal solution for website owners who want to get in touch with their visitors immediately and on a personal level. The service also helps capture visitors' contact details for follow-up purposes.

How Click-to-Call Works

Please click here to view Click-to-Call demo.

1.	The web visitor finds the service on the web page. Enters his/her own telephone number and clicks on the "call" button
2.	Esqube Data Centre calls the visitor and the agent/advertiser
3.	A voice link is established between the visitor and the site agent/advertiser
4.	The call duration is customizable. The link can be automatically disconnected after a predetermined time or at the behest of the user.

Application Areas

Esqube's click to call back service integrates with any web-based business that offers support (technical and commercial), verification and customer care.

	Small Business: Simple solution directing your web visitors to one phone number.
	Large enterprises: Flexible solution routing web visitors to multiple departments and call centers based on their needs.
	Online sales and E-commerce
	Hospitality industry
	Banking and Insurance
	Airlines
	Web Portals
		Social Network
		Marriage Bureau
		Dating Portals
		Online Shopping
		Real Estates

Features

	Secured : Calls can only be placed to the callback numbers controlled by the server hardware
	Capacity : Hundreds of simultaneous calls can be placed to your call center
	Access Restrictions: Block/blacklist calls
	Prevents calls from unauthorized sites
	Connects anyone with any phone number
	Lets website owner to configure the timing and call duration
	Works over all country borders; website owners can offer a free world-wide call
	Selection of countries for web visitors
	Flexible database-driven solution
	Online view of all billed calls in your account which can be downloaded to MS Excel.

Benefits

	Immediate communication link
	The web visitor does not pay for the call; The call cost is borne by the website owner
	Voice advertisements can be played during the link establishment
	Live customer interaction
	Enhances user convenience

Sulekha.com has benefited well from the click-to-call service provided by Esqube. Not only did our costs come down significantly, but there also was an efficiency increase compared to earlier. The click to call service has been a great component of Sulekha Classifieds and Yellow Pages. We look forward to a long partnership together.

Mr. Satya Prabhakar, CEO
Sulekha.com

For more information, please contact hari@esqube.com or mohd.tanveer@cranessoftware.com.

^ Top

« Back

Products

Know more about Esqube Communication Solutions's products. You can also download our products.

Dynamic Toolbar

A novel technology from Esqube that would allow the toolbar plugin in the browser to dynamically change its content based on the webpage that is being viewed.